Terms and Conditions

Please note that we are not the Land Registry of England and Wales - we are an independent search and document company.

Delivery of Documents and Service - Land Registry Documents

You are paying UK Land Registry to search the Land Register of England and Wales to a) ascertain whether a property or land is registered and b) whether there are any documents available at the Land Registry.

This service does not cover Scotland or Northern Ireland.

You are paying for our time to carry out the search on your behalf. If after carrying out an index map search, we find that your property is not registered or documents are not yet available, you will not be entitled to a refund.

Once located, documents will generally be sent to you by e-mail or post within 2 working days after receipt of the information by us. Occasionally this may have to be stretched to cover for sickness and holidays but we will never be more than a few days late.

Please note that your payment will be shown as Online Legal Services Ltd on your statement.

Index Map Searches

If your property does not have a title number, we will automatically carry out an index map search to try and obtain the title number and then proceed to obtain your documents. This is not an electronic service and can take up to 14 days to obtain from the Land Registry.

The documents supplied are official office copies from the Land Registry and can be used in most conveyancing transactions. However due to the wide variety of applications in conveyancing and other transactions we cannot guarantee this and you should take appropriate legal advice from a qualified conveyancer before ordering any of our services.

Problems and Complaints

Any problems and complaints should be addressed in writing to complaints@officialrecords.co.uk. Please give your full name, transaction reference number and nature of complaint, We will endeavour to answer your complaint within 48 hours of receipt.

The postal address of UK Land Registry is:

UK Land Registry
Alexander House
19 Fleming Way
Swindon
Wiltshire
SN1 2NG

Telephone: 0870 6260419

Email: support@officialrecords.co.uk

Refunds

You will be entitled to a refund within 7 days of purchase in the event that we have not dispatched your order to the relevant government department. This complies with The Distance Selling Directive.

If the order has been dispatched, we are unable to provide a refund to you unless the order has not been processed by us or the relevant government department has not received or processed our order on your behalf.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not pass your e-mail address to anyone else. Specifically, if you purchase documents from us, the information you supply to us will only be used to fulfill your order. We will not pass your details to anyone else, and we will not send you correspondence other than that related to the production of your documents.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details (if you are purchasing documents)

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and where applicable for no more than 6 months.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us at support@officialrecords.co.uk UK Land Registry and Official Records is the trading name of Online Legal Services limited a company registered in England and Wales under company number 3964822 and whose registered office is 18 Marcham Road Abingdon Oxon OX14 1AA

Information on this page is current and last updated: 25/09/2008

If you need more information about our document service contact us today.

Please note we are not the Land Registry for England and Wales.